The first thing I noticed was that there was not a single sign pointing people to The Underground until you were in the underground. Seriously, take a look
No sign here
Or here
Good Lord, am I still going the right way?
My mother warned me against sketchy halls...
Well there it is!
In other words, unless you get lucky, you're going hungry.
So, I thought it would be a nice touch to add just some preliminary signs digitally. Perhaps even a color strip path.
As a group, we then went to The Underground to observe how people interacted with it. We found three main problems as we observed: 1) It was difficult to find. 2) The chairs were being used inefficiently, and 3) The traffic flow through the food court gets easily congested. These have become the focus of our wayfinding project, the problems we will try to solve.
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